jilizz Privacy Policy

1. Overview and Scope

This Privacy Policy is issued by the entity operating the jilizz platform ("jilizz," "the Operator," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "the Player," or "the Data Subject") who access or use the jilizz website at jilizz.cam, any related subdomains, mobile applications, and all associated gaming services.

jilizz is committed to protecting the privacy and personal data of all players, prospective players, and website visitors. This policy is designed to be transparent about our data handling practices and to inform you of your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

By accessing the jilizz platform, creating an account, or submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue your use of the jilizz platform.

2. Personal Data We Collect

jilizz collects personal data that is necessary and proportionate to the purposes described in this policy. We categorize the data we collect as follows:

2.1. Data You Provide Directly

When you register for a jilizz account, complete identity verification, or contact our support team, you provide us with:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (e.g., PhilSys National ID number, passport number, driver's license number, UMID number).
• Contact Data: Philippine mobile phone number, email address, and residential address (including barangay, city or municipality, province, and ZIP code).
• Financial Data: Payment method details necessary for deposit and withdrawal processing, including GCash-registered mobile number, PayMaya account details, bank account name and number (BPI, BDO, Metrobank, or other PH banks), and cryptocurrency wallet addresses.
• Verification Documents: Scanned or photographed copies of government-issued identification documents submitted for Know Your Customer (KYC) identity verification, as required under PAGCOR regulations and the Anti-Money Laundering Act.
• Communications Data: Records of your interactions with jilizz's customer support team, including live chat transcripts and email correspondence.

2.2. Data Collected Automatically

When you access and use the jilizz platform, certain technical and behavioral data is collected automatically:

• Device and Technical Data: IP address, device type, operating system and version, browser type and version, screen resolution, and mobile device identifiers.
• Usage and Behavioral Data: Pages visited, games played, bet amounts and outcomes, session duration and frequency, bonus claims and usage patterns, deposit and withdrawal history, and feature interactions.
• Location Data: Approximate geographic location derived from your IP address, used to verify your eligibility to use jilizz services from the Philippines and to comply with jurisdictional restrictions.
• Log Data: Server logs recording access timestamps, actions performed, and any error events associated with your account or session.

2.3. Data From Third Parties

jilizz may receive personal data about you from the following third-party sources:

• Payment Providers: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors to verify deposits and withdrawals.
• Identity Verification Services: Confirmation of identity document authenticity from KYC service providers engaged by jilizz.
• Fraud Prevention Services: Risk scores and flagging data from fraud detection platforms used to protect the integrity of the jilizz platform.
• PAGCOR and Regulatory Bodies: Player exclusion lists and other regulatory data required for jilizz's compliance obligations.

3. How We Use Your Personal Data

jilizz uses your personal data for the following specific purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data
Identity verification (KYC) and age verification	Identity data, verification documents
Processing deposits and withdrawals	Financial data, identity data
Anti-money laundering (AML) compliance and suspicious transaction monitoring	Financial data, usage data, identity data
Responsible gaming — enforcing deposit limits, self-exclusions, and age restrictions	Identity data, usage data, behavioral data
Customer support and dispute resolution	Communications data, account data
Platform security and fraud prevention	Device data, IP data, behavioral data
Personalization of gaming experience and bonus offers	Usage data, behavioral data
Marketing communications (with consent)	Contact data, behavioral data
Legal and regulatory reporting to PAGCOR and AMLC	Identity data, financial data, usage data

4. Legal Basis for Processing

jilizz processes your personal data on the following legal bases, as recognized under the Philippine Data Privacy Act:

• Contractual Necessity: Processing required to fulfill our contract with you — i.e., providing gaming services, processing payments, and managing your account.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations.
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

jilizz does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:

5.1. Service Providers and Data Processors

jilizz engages trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include:

• Payment processors (GCash, PayMaya, banks) for transaction processing;
• KYC and identity verification providers;
• Fraud detection and cybersecurity vendors;
• Cloud hosting and server infrastructure providers;
• Customer support platform providers;
• Game software providers (JILI, Evolution, Pragmatic Play, etc.) for game delivery and audit purposes.

All third-party processors are contractually bound to process your data only on jilizz's instructions, implement appropriate security measures, and comply with applicable Philippine data privacy laws.

5.2. Regulatory and Legal Disclosures

jilizz is legally required to disclose personal data to certain regulatory authorities, including:

• PAGCOR — as required under jilizz's gaming license;
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reports (STRs) and covered transaction reports (CTRs) as required under the AMLA;
• National Privacy Commission (NPC) — in the event of a notifiable personal data breach or regulatory inquiry;
• Philippine law enforcement authorities — where required by valid legal process, court order, or lawful government request.

6. Cookies and Tracking Technologies

jilizz uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyze platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for platform operation, session management, security authentication, and fraud prevention. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, saved game states, and display configurations to provide a personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data on how players use the platform — which games are popular, where users encounter issues, and how navigation flows are performing — to help us improve jilizz.
• Marketing Cookies: Used, with your consent, to track your gaming interests and deliver relevant promotional content within the jilizz platform. We do not use marketing cookies for cross-site advertising.

You may manage your cookie preferences through the cookie settings panel accessible from the jilizz platform. Disabling non-essential cookies may affect certain platform features and personalization elements.

7. Data Retention

jilizz retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account Data: Retained for the duration of your active jilizz account, plus a minimum of five (5) years after account closure, as required under PAGCOR licensing conditions and the AMLA.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping obligations.
• KYC Documents: Retained for five (5) years after your last transaction or account closure, whichever is later, as required for AML compliance.
• Customer Support Communications: Retained for three (3) years from the date of the communication.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus one (1) year after unsubscription, as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with any individual.

8. Security Measures

jilizz implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These include:

• Encryption: 256-bit SSL/TLS encryption for all data in transit between your device and jilizz servers. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Strict role-based access controls limit access to personal data to jilizz personnel who require it to perform their job functions. All access is logged and audited.
• Two-Factor Authentication: SMS OTP-based two-factor authentication is available for all player accounts and is mandatory for all jilizz administrative access.
• Penetration Testing: Regular third-party penetration tests and vulnerability assessments are conducted on jilizz's infrastructure to identify and remediate security weaknesses.
• Data Breach Response: jilizz maintains a formal data breach response plan. In the event of a personal data breach that poses a real risk of harm to data subjects, jilizz will notify the National Privacy Commission within 72 hours and affected players as required under the DPA.

While jilizz takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password and to enable two-factor authentication on your jilizz account.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by jilizz:

• Right to Be Informed: You have the right to be informed of how jilizz collects, uses, stores, and shares your personal data — which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data jilizz holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by jilizz.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained to comply with PAGCOR and AMLA obligations regardless of erasure requests.
• Right to Data Portability: You may request that jilizz provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override jilizz's interests.
• Right to Lodge a Complaint: If you believe jilizz has processed your personal data in violation of the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact jilizz's Data Protection Officer (DPO) via the contact details provided in Section 13 of this policy. jilizz will respond to your request within fifteen (15) calendar days of receipt, as required under the DPA.

10. Children's Privacy and Age Restriction

jilizz is strictly intended for individuals aged 21 years and above. jilizz does not knowingly collect personal data from anyone under the age of 21. All accounts are subject to age verification during the KYC process.

If jilizz becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jilizz, please contact our support team immediately via live chat so that we can investigate and act promptly.

11. Cross-Border Data Transfers

The personal data you provide to jilizz is primarily processed and stored on servers located within or accessible from the Philippines. In certain circumstances — for example, when using internationally based game software providers or KYC verification services — your data may be transferred to or accessed from outside the Philippines.

Where such transfers occur, jilizz ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards include contractual data protection clauses binding the recipient to process your data in accordance with DPA standards.

12. Changes to This Privacy Policy

jilizz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, jilizz will notify registered players via email or an in-platform notification prior to the changes taking effect.

The "Effective Date" at the top of this policy indicates when it was last reviewed and updated. We recommend that you review this Privacy Policy periodically. Your continued use of the jilizz platform after the effective date of any amendments constitutes your acceptance of the updated policy.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact jilizz's designated Data Protection Officer (DPO) through any of the following channels:

• Live Chat: Available 24/7 on the jilizz platform. Our team handles privacy requests in English and Filipino.
• Email (plain text — not a link): [email protected] — Please include "Privacy Request" or "DPO Request" in your subject line for faster routing.

For complaints that cannot be resolved through jilizz's internal process, you may submit a formal complaint to the National Privacy Commission of the Philippines through their official channels.